Walgreens Health Initiatives Receives Top Honors in Independent Survey
Thursday, 23 August 2007
Wilson Health Information, LLC, an independent healthcare consumer research firm based in New Hope, PA, named Walgreens Health Initiatives the highest rated pharmacy benefit manager (PBM) nationally in overall member satisfaction. Eighteen major PBMs were evaluated in the 2007 WilsonRx PBM Member Satisfaction Survey.
The 2007 mail survey, the largest of its kind, is based on responses from 28,855 PBM members in January 2007. PBMs were evaluated on a number of key service categories, including the coordination of care between PBM, health plan, pharmacy and physician; easy-to-understand benefit and coverage information; out-of-pocket costs for prescription medications; PBM representatives’ ability to answer questions, solve problems and understand health conditions; and the likelihood of recommending the current pharmacy benefit plan to a friend or relative.
“Effective pharmacy benefit management is becoming increasingly more challenging, given the increases in prescription drug prices, higher co-pays and increased demand from today’s consumer for improved services,” said third-generation pharmacist Jim Wilson, president of Wilson Health Information. “We are honored to recognize Walgreens Health Initiatives in this year’s study. They have clearly risen to the challenge of meeting the needs of the member.”
“We take pride in this national recognition of our ability to balance plan savings and member satisfaction,” said Kermit Crawford, Walgreens Health Initiatives executive vice president, PBM Services. “It’s what we specialize in for six million covered lives nationwide, one life at a time. Our commitment to minimizing our clients’ costs has always gone hand-in-hand with the patient-first focus of all our cost-containment strategies.”