AnswerNet Deploys Authtel's Compliance Solution
Monday, 06 November 2006
The AnswerNet Network, the world’s largest telemessaging firm and a top contact center services provider, is on the leading edge in effectively using telemarketing in compliance with state and federal laws.
AnswerNet, which manages telemarketing, telesales and fundraising programs for companies and nonprofits, has been beta testing the just-released AuthLinx Pro, a new server created by Authtel. Authtel, based in Kennett Square, PA, specializes in marketing compliance solutions to the teleservices industry.
AuthLinx Pro resides between the predictive dialer and the agent. The outbound number is passed from the dialer to the AuthLinx Pro Server, which then screens the number against Authtel’s hosted Do Not Call database. Numbers found to be callable are completed and passed to the agent, while numbers found on the database are flagged as "Do Not Call" and returned to the dialer for proper disposition — all in milliseconds
“AuthLinx Pro allows us to remain in strict Do Not Call compliance while improving our efficiency and lowering our costs,” says Ben Harris, AnswerNet’s business development manager and chair of the Direct Marketing Association’s Teleservices Council. “AuthLinx Pro has allowed us to focus our resources on our business as we no longer need to scrub and re-scrub client files.”
"AuthLinx Pro is the next step in our suite of products developed to allow marketers to use the power of telemarketing while remaining in strict compliance with all state and federal regulations — and does so transparently and cost-effectively," said Dennis Brown, president of Authtel Inc. "This system was developed to meet the needs of small and medium-sized call centers for a seamless way to identify DNC numbers behind the scenes so that telemarketing efforts remain productive and compliant. We were asked for a technology that would be transparent to the user, work in real time, maintain productivity, and do this at a cost that is much less than current providers…and this is it."