FCC Releases Quarterly Report on Informal Consumer Inquiries and Complaints
Monday, 11 September 2006
The Federal Communications Commission released its report on the top subject areas for inquiries and complaints processed by the Consumer & Governmental Affairs Bureau (CGB) during the second quarter of calendar year 2006.
Wireless complaints decreased from 4,616 in the 1st quarter to 4,050 in the 2nd quarter.
Telephone Consumer Protection Act replaced Equipment as a one of the top Wireless categories this quarter. Wireline complaint receipts decreased from 23,358 to 15,753.
The number of Radio and Television Broadcasting complaints decreased from 275,257 in the 1st quarter to 53,352 in the 2nd quarter.
There was an increase in the number of Wireless inquiries received during the 2nd quarter as they rose from 7,130 in the 1st quarter to 9,296 in the 2nd quarter.
Billing and Rates, and Contract – Early Termination replaced Commercial License and Land Mobile Issues as one of the top Wireless inquiry categories this quarter.
Wireline inquiries increased from 31,231 in the 1st quarter to 35,324 in the 2nd quarter.
Radio and Television Broadcasting inquiry receipts decreased from 4,238 in the 1st quarter to 3,390 in the 2nd quarter.
Low Power Issues replaced Accessibility Issues as one of the top Radio and Television Broadcasting inquiry categories this quarter.
The FCC receives many inquiries and complaints that do not involve violations of the Communications Act, or a rule or order of the Commission. The existence of a complaint does not necessarily indicate wrongdoing by the company at issue.
For additional information from the FCC report, visit http://hraunfoss.fcc.gov/edocs_public/attachmatch/DOC-267246A1.doc.