Dell Launches Highest Level of Support For Server and Storage Customers-Platinum Plus
Wednesday, 28 June 2006
Dell has announced Platinum Plus-its latest enterprise service with the highest level of support for server and storage system customers.
Platinum Plus provides breakthrough productivity tools and is a key differentiator in Dell's strategy to enable a higher level of control for its business, education and government customers, which comprise about 85 percent of Dell's revenue.
"This premium 7x24 service is the latest result of more than $200 million Dell has invested in enterprise service and support over the past several years," said Brad Anderson, senior vice president, Dell Product Group. "Platinum Plus complements the recent and most comprehensive enhancements ever to our PowerEdge server portfolio to provide more reliability and global consistency for our business customers with mission-critical needs. Most importantly Platinum Plus will help IT managers transform their operations from costs centers to competitive advantages."
Exclusive Platinum Plus Features
Platinum Plus includes the industry's first Operations Performance Benchmarking feature, a patent-pending methodology that allows customers to routinely compare critical IT performance metrics to historical results and similarly configured environments. The new offering helps IT managers cross-check performance in various locations against case activity rates and time needed to resolve issues.
Platinum Plus also introduces the Enterprise Command Center Real-Time Tracking Window, a Web-enabled feature to provide customers a virtual Enterprise Command Center to follow ongoing support activities. The feature also utilizes Google Earth Pro to create an interactive 3D display of Command Center information.
With the Real-Time Tracking Window, customers can view around-the-world, real-time status of open service dispatches without picking up the phone. This new capability is particularly useful for support teams that must identify and connect resources and open dispatches across multiple locations. For more information on Platinum Plus, visit www.dell.com/servicesnews.
In addition to the new Operations Performance Benchmarking and Enterprise Command Center Real-time Tracking Window, Platinum Plus includes:
7x24 hardware warranty support
7x24 software troubleshooting
7x24 Enterprise Expert Center
Technical account manager relationship
Emergency dispatch with critical situation process
Standard four-hour and optional two-hour on-site service1 troubleshooting
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