Answernet Acquires S&D, Plans to Boost Business
Wednesday, 03 May 2006
The AnswerNet Network, a contact center and telemessaging outsourcer, has acquired Philadelphia, PA-based outsourcer S&D Marketing for an undisclosed sum. AnswerNet had held a 50 percent stake in S&D.
The deal significantly enhances AnswerNet’s telemarketing, customer service, and direct response capabilities. It also fully integrates S&D’s operations with AnswerNet’s to provide a seamless suite of services.
The S&D contact center, (now known as AnswerNet-Philadelphia) has 120 workstations, a predictive dialer and an IVR. It currently supports a wide range of applications. As examples, the center is experienced at selling high speed Internet, cable television and digital telephone services.
With AnswerNet-Philadelphia a part of the network, clients now have the option of having their large-scale outbound telemarketing and inbound CRM applications supplied at a single contact center. They can tap additional sites for overflow or disaster backup.
AnswerNet has 54 networked centers across the US and Canada. The company handles many programs at multiple locations.
AnswerNet has also appointed a new General Manager, Stephanie Mulreaney, to run the contact center. Stephanie joined S&D in late 2005 and had worked for ICT Group for three years prior to that.
“Integrating AnswerNet Philadelphia into The AnswerNet Network enables us to accelerate our growth by providing more capabilities and options for our customers,” said The AnswerNet Network President and CEO, Gary A. Pudles. “We can handle most any outsourced program, no matter their size and configuration, with the greatest flexibility of any provider in the industry.”